Municipal authorities process many different types of permits concerning construction and communal areas. In addition to permit processing, the building inspection unit receives questions and requests for construction advice.
In Finland, they get over 1,5 million customer contacts and handle over 100 000 permits per year. It has been common for customers to visit municipalities’ service desks, and get in contact via phone and email. Applications and documents have been paper-based, and staff have had to manually enter information into their systems.
The launch of Evolta’s service brought an end to traditional paper permit applications and transferred the service to a new digital era.